Tigran Shahnazaryan · CEO @ Novelance · Gold Crown

If your fulfillment emails are sent via native functionality, you can disable it via Setup > Accounting -> Preferences -> Accounting Preferences -> Order Management subtab -> uncheck Send Order Fulfilled Confirmation Emails box. Not sure what you mean by "which transaction form to add to the email template". If you want to…

Is it possible you are using WorldShip or another SuiteApp that sends out the notifications? The native Item Fulfillment Email Notification Template is editable, although it is often tricky to accommodate all use cases. An alternative would be to disable the standard notifications and create a Workflow to do that with a…

Hey @User_HWW8S, The template should be under Setup -> Accounting -> Customize Fulfillment Email.

Hey @Yumiko Fourbs, Do you have the "VENDOR TAX REGISTRATION NUMBER" field on the Purchase Requisition record? Also, did the Vendor that you had on the Purchase Requisition have the "VENDOR TAX REGISTRATION NUMBER" populated?

Hey @User_KBEB1, Do you use Contract Renewals? Also, what is the Internal ID of the "Manual Renewal" field?

Hi @Sven VdB, Typically, the Revenue Arrangements with the Unplanned Revenue have an error message shown in the "Revenue Arrangement Message" sublist. Could you check if there are such messages and what they say?

Hey @Jake Pangan, You won't be able to restore the deleted record. NetSuite has a restore feature (should be requested via Account Manager), which can be done only for the whole instance. It is an expensive procedure and is only recommended if a major data corruption happens (e.g., badly written script deleted 1,000s of…

Hey @StephenO, The Country name cannot be directly updated in NetSuite. You need to identify all the NetSuite areas where you want to change the displayed country name to "Taiwan" and customize them individually (e.g., edit the Advanced PDF template for Invoices).

Hey @MatB, Confirming that you need a custom field + workflow to send the invoice to multiple recipients.

Hi @User_FSSYJ, You can do that via CSV import or scheduled Workflow. Check these articles for more information: Mass Change of Forms for Existing Transaction Records Update the Custom Form for Existing Entities via CSV Import (this should apply to transactions, too)

Hey @mark petzold That's good to know. I tried ChatGPT for Saved Search SQL queries a few times, and the results weren't that good. Did you get a script recommendation that worked with no modifications? I know that the only approved AI tool for NetSuite is Chassi: https://chassi.com/

You can find more info here: https://www.strongpoint.io/netsuite-configuration-management They had (maybe it has changed) 3 tiers, and I only needed the basic/standard tier, which helped a lot with custom objects. It also allows you to build Saved Searches that you can't do natively (e.g., Saved Search to show all Custom…

That's good information. In principle, it is the same locking mechanism. A custom record/object (bundle, website, etc.) was set up to lock the specific field in Production (it is also done for lists, custom records, etc.). To unlock it, we would need access to the website, unlock the field there, and push the update to…

Great news!

If there was a way to locate the related bundle, we might have been able to unlock the field. As the bundle isn't available, we won't be able to unlock it. The only other option is to contact NS Support and see if they can help. They can technically do that, although I am unsure which team has the required access and…

Hi @User_5OUXV, You would need a script/customization to do that. The workflow can't access non-primary contact's email addresses from a transaction record.

Hi @User_2LD8N, Would you like to show the Parent Customer Name on a Transaction search?

Hi @Fabss, Typically, fields are locked as part of a bundle. Do you know if the related bundle is available in Prod or SB?

Hi @User_FL4CK, You cannot create Revenue Plans directly. Revenue Plans are created from Revenue Arrangements linked to source transactions. You can also create Custom Revenue Recognition Events if none of the standard "Create Revenue Plans On" triggers work for you.

Yes, for the "Closed-Won", you would need to do it with the dealer "Customer". If you want to automate the process, you can create a script, so when the "End User" Customer Opportunity is won, you click a button, and the information is copied to a linked OPP with a dealer "Customer", so you can "win" it, and convert to a…

Per SAID 10050 that NetSuite Support kindly provided, only the NetSuite Mobile App is officially supported for Mobile Devices. Browsers, such as Chrome, only support desktop operational systems, such as Windows and Mac:

Thank you, Team!!

Is everything working correctly when they do the same operation on a laptop? You can ask them to open a support case and see if NetSuite can troubleshoot it.

My recommendation is to rename the "Closed Lost" (Stage: Prospect) to "Lost Opportunity" and use it for all "Lost Opportunities". Or, you can create a new Customer Status specifically for End User Lost Opportunities.

Hi @Clement K., Do you plan to do the integration via iPaaS (e.g., Boomi) or a standard connector?

You can ask them to try a different browser(s) and see if that changes anything. Also, browsers have desktop mode, and the can try turning that On/Off to see if that makes any difference.

There has to be a unique identifier that you can use to link the records. It doesn't need to be the email address. You can use the External ID or any other custom field to do that. If you don't have the matching ID or any criteria at the time of the linking, you have to enter it manually on Employee Record or Case/PO to…

Hi @User_LLJM5, From the video you shared, you seem to be accessing NetSuite using a mobile device and browser. Did you try to do the same operation via the NetSuite Mobile App?

Hey @User_E15G4, Here are some clarifications: The Planning Repository stores related planning information that lets you control how often NetSuite updates planning inputs. The Repository Refresh Process accumulates the most up-to-date data from NetSuite to use for supply planning. The planning process calculates the…

Hey @tech work, Do you have any scripts (e.g., Tax Rate related) executing on Sales Orders / Invoices? If you have such a script, it is probably not designed to support bulk processing.