Tom Dalton · Owner · Silver Medal

Ted, I pre-paid for 3 years of both NS and NS tech "support". I call NS tech "support" and enter my account number (as I always do) and the voice says "account doesn't exist". We have a crippling problem and CyberSource says "our system is working fine, have you viewed your error logs". We can't even call you. So, how do…

I can now contact NS support. They say "yes, it looks like you do have a problem". Issue #120937 In the mean time, I will use this down time to work on... http://netsuite.wordpress.com This could be a cybersource problem. In either case, the people outside of NS need more information from companies that have experience…

I don't use cybersource and I am experiencing the same issues. Are you sure it's related? When you process a credit card through NS back-end, does it give an error that says... "An unexpected error has occurred. Please click here to notify support" When your customers (who have just spent 30 or 40 minutes picking items and…

Evan, I don't know what "Yahoo Store" does differently, but their "trend graphs" loaded in a fraction of a second. We had the SAME volume of sales and the same volume of "hits" (and both were graphed at NS and Yahoo) so the Yahoo graphs were getting and then graphing the same amount of data...but 100 times faster. A good…

In my opinion, those numbers really DO NOT mean anything because I can see those "performance numbers" WAY before my page has fully loaded AND SO it doesn't represent "REAL" page load times. For example, I have a dashboard loaded with 6 or 7 reminders. The page opens with everything EXCEPT my reminders and then I get the…

jpoploskie, We are definitely have two different issues. Tom PS: We are still loosing money. Customers are calling every 20 minutes saying "your site is broke".

Ted, I appreciate the update, but how is a CyberSource problem also effecting my ability to call NS technical support? Tom PS: Cybersource said that they DID have issues on the 3rd ... but currently they have NO PROBLEMS ...yet I still can't process a credit card in NS. They say "can we see the failed transaction logs so…

OK, the second error was because the order total changed after the order was placed, but before it was approved. That didn't cause an error message before we left VeriSign. Hhhmm?

NS Issue 120447 Add your name to this issue if it is effecting your web store.

What browser and what OS?

> notice any difference in speed with the time of day? Transaction searches (like for a shipping zip code in a SO) are always slow.

Our "transaction searches" are about the slowest thing we do in NS. Unfortunately we usually have a customer waiting on the phone and they are checking status of an order and they don't have their order number. They give us their "ship to" zip code and we punch it into NS and get times like this.... Total: 50.827 Server:…

I hope NS realizes that this is down time. We invested a lot of money in this line of products and imported a large quantity of this item from China. Now we have the item in NS and it doesn't work because of a NS bug!! After calling and going through the long trouble shooting process with NS support ....no solution was…

We are still working on a fix for this. btw, even though you get an error message the fax should still be sent. Thanks for the news. You probably think that the fact that the error wasn't preventing the faxes (although it sure appears to prevent them) was good news. In our case, if what you are saying is true, we will have…

This is Issue Number 119831

This item has inventory and making a new version of the item matrix would be a nightmare. The new version wouldn't connect to the PO (from when we ordered the inventory of these items) or the inventory/location data already existing for this broken matrix item. I just called NS. After 3+ hours ... no easy solution was…

I have tried calling NS twice about this problem. Both times after 1+ hours I had to hang up and move on to other things. Definitely NOT getting silver support next time around. T

Status: Pending Development Assignment How long does that take? NS, are we being charged for NS? If so, could we please have basic functionality? If new items don't work online, then we are down (in my opinion). If we are down, then we should NOT be charged for NS services until we are up again! You are costing us money…

We are having LONG stalls in store check out. Our customers reported it and I just entered an order through the front end and it paused for several minutes from the time I entered the credit card until the time it came up with the page that shows an order summary. Also, the back end was giving me times like this... Total:…

Our back end isn't bad, but the web store is crawling today (especially during check-out, but bad everywhere in web-store). Without giving prices, I set a friend up on an e-commerce platform with a web-store (not NS) and their web store is way faster than ours today and they pay about 1/40th of what we do for NS.

I agree. NS, any performance improvements expected after tonight's release to v11.06?

Has NS addessed these issues as yet ? We are just getting ready to implement bins and after reading all your updates, I'm asking myself "WHY"....... Did the 07 release address any of your issues as I see from the threads these have been going on for a significant amount of time ? Please advise. I have the same question.…

Yea, any idea how long it was down? We had zero orders today. That is very rare. I'm guessing that it was a significant amount of time ...otherwise we would have orders to process. T

Evan, that is why we provide a 99.5% guarantee to all of our customers, something you won't see from other software as a service vendors What does that guarantee provide? Do we get some sort of money return if that 99.5% uptime isn't met? Can you provide a link to the details that back up that "guarantee"? Also, does…

Malin, Why then did this never happen in the past if it is a "weekly update to the reorder point"? Why also did it effect our non-inventory items as they have no "reorder point"? Almost all inventory items got set to 12/14/2006. Almost all Non-Inventory items got set to 10/13/2006. T

Thanks Mike... Anyone else? T

Could someone go to "List-->Accounting-->Items" and set type = ALL and see if your "from-to date" sort ranges selectors are all set to the same date. Thanks, Tom

Issue Status changed to "Closed - As Designed" NS's official response is "Advanced Inventory Management" did this as part of some "weekly inventory update to the reorder point". I guess NS doesn't want to tell me... Why then did this never happen in the past if it is a "weekly update to the reorder point"? Why also did it…

In case anyone else needs to add their name to this issue; Issue 117188 Of 5000 items, a large number of our items 2400+ got mysteriously set to a modification date of 12/14/2006. another 2400 got set to 10/13/2006 and about 200 were left unchanged. The modification times are hours when we don't work (like 3 and 4 am).

Is anyone else having this issue? T