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Hi @Dale Glen Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Burt-AllFrom1Supply I totally see where you're coming from, and it's a great approach that you're planning ahead to avoid any possible situations in the future. ——— To our NetSuite Support Community members, please feel free to share your insights and expertise on this matter. Your inputs are greatly appreciated. Thank…

Hi @Burt-AllFrom1Supply The best approach for having a web store down situation is to call NetSuite Customer support or file a C1 case. If ERP is down, then most likely the SCA site will be affected. If your ERP is affected, check status.netsuite.com for list of Data centers affected. The data center where your account is…

Hi @User_2LD8N Hope you are doing well. Based on what I know, if a user's password for the NetSuite UI has expired, and they have SAML Single Sign-On (SSO) enabled, they should still be able to log in to NetSuite using their SAML SSO credentials. You might find these SuiteAnswer articles helpful with your concern: 89211…

Hi @Dext3r Were you able to review my last comment? Let me know if you have any questions. Thank you!

Hi @Mel H Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Dext3r Hope you are doing well. Your problem looks similar to this thread 4504089 which the problem was not reproduced using the standard Customer Center role in their account. To test further in your end, what you can do is: Set the Standard Customer Center role in your test customer account. Edit Customer Record…

Hi @Shubham_Singh To help you with comparing the values set in your custom Customer Center role: Navigate to Setup > User/Roles > Show Role Differences In the Base Role field: Select Customer Center role In Compare to field: Select your Custom Customer Center role Click Show button Once you see the differences, try…

Hi @Dext3r Upon further checking, the support for payments such as GooglePay and Apple pay is currently an enhancement which can be tracked on Enhancement #550595 Enable native support for Applepay, Googlepay, W3C-Request-Payment API in SCA. You can go to SuiteIdeas page to vote for the enhancement. Since you indicated you…

Hi @Shubham_Singh It is hard to determine the root-cause. Best you check and compare the permission set on that custom role (ESC Customer Center) to what is set as default on standard Customer Center role. Have you tried reaching out to support or have an existing ticket to further investigate the behavior?

Hi @MagNet Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Panadick Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Shubham_Singh Were you able to review my last comment? Please do let me know if it worked. Thank you!

Hi @Bryan Loo Upon further checking, the support of multiple IDPs per NetSuite account is currently and enhancement and is not possible via SAML SSO. Since in Setup > Integration > SAML Single Sign On you can only put one IDP Metadata file or the SAML Setup in NetSuite account is only one. Enhancement request logged on…

Hi @Dext3r If I am not mistaken, you created a custom System Email Template for Website Order Received and you want it to set as the webstore Order Received template, is that correct? If that would be the case, you can set the system email templates for webstore under Commerce > Websites > Website List > edit Website…

Hi @Shubham_Singh Try setting the following under Permissions tab > Setup subtab Permission Level Log in using Access Tokens None Log in using OAuth 2.0 Access Tokens None SAML Single Sign-on None SOAP Web Services Full User Access Tokens None Other than what I have seen, best that you check and compare the permission set…

Hi @JPrice I'm not certain to what you are referencing to "footer phone numbers seem to change". Could you provide a screenshot of what you are seeing? Also, if you disable the extension you created, does the problem replicate? Thanks.

Hi @Shubham_Singh I have edited your comment and redacted the credentials you provided for security purposes. The website is currently live if I am not mistaken, is that correct? best that you contact support or file a support ticket as this would be considered website down since you are unable to access checkout. While…

You're welcome, @Dext3r! Do let me know if you have further questions.

Hi @Dext3r Yes, I have been using multi-select field type from start for my custom field and I have not encountered any problem. Here's the custom field I created which I've been using for Merchandising zone. I am certain that if you would try creating from scratch instead of switching from List/Record to Multi-select…

Hi @Dext3r How are you? Hope you are well. Were you able to review and test the possible solution I provided in my last comment? Thanks!

Hi @Shubham_Singh Thank you for your feedback. I have redacted the login information you provided for security purposes. Could you please try using Standard Customer Center role instead of a custom one on the customer record? I believe it could be related to permissions on the role. Thank you!

Hi @Dext3r That is one odd behavior. I don't have means to replicate it. Could you try: Create a new Custom Field (e.g. Shop by Industry new) with same list/record as the Shop by Industry field Do an Item CSV Import that would add values to the custom field (e.g. Shop by Industry new) for applicable item records. Add the…

Hi @Traci Simon! Thank you for creating this thread. Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Shubham_Singh Can you please confirm if my last comment worked on your end? Thank you!

Hi @Shubham_Singh Were you able to review my last comment? Let me know if any of what I provided worked on your end. Thank you!

Hi @Dext3r What fieldset are you using? Have you tried using different fieldsets? During my test I was using details fieldset. Thank you!

Hi @Dext3r Do you have an option selected for Shop by Industry field in any item record? There is a note that indicates the values assigned to items are available to be selected when setting up filter description. I have tested and confirmed it is indeed the behavior. Thank you! — If you found this response helpful and…

Hi @Shubham_Singh Have you tried Rebuilding Seach Index under Website Setup record? Do you have the Commerce Categories added to your Facet Fields under Seach Index tab of website setup record? For request a quote, is the Estimate permission set to Create on your Custom Customer Center Role? Provide screenshot of your…

Glad to hear that @Shubham_Singh! If you have further questions, do let me know. — If you found my previous response helpful and think it might assist others with similar questions, mark 'Yes' beside 'Did this answer your question?'. Doing so will help the community find solutions more efficiently, saving them time reading…