Bry Cabria-Oracle Silver Trophy

Hi @Akber Alwani Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @JenniferTrejo Thank you for creating this thread! Have you tried checking the System Notes to check if it got unset by a script? Also, was the transaction or Sales Order created in the UI or a Web store? — In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @Dext3r Whichever Shipping and billing address were selected during checkout in the web store will be used as the addresses in the Sales Order creation. I thought {shipzip} specifically came from the zip of the {shipaddress} on the transaction. This is correct, but in your case it's possible that it may have been…

Hi @User_I0P5P Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. — In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Tom Dalton Were you able to review my last comment? Let me know if you have any questions. Thank you

Hi @User_OGQAD You should be able to find an SC Advanced Sign Up - Status under Custom Fields subtab where you can update/set the status to Approved. Let me know if you have any further questions. Thank you

Hi @Tom Dalton I reviewed the document you sent via direct message and visited the website, where I noticed you are using Site Builder with Custom Reference Checkout 2.05. It appears that the issue may be caused by a customization- specifically, the addition of the Google Customer Reviews feature. In the screenshots you…

Hi @User_RLXCM Thank you for creating this thread! To everyone: let’s come together to offer our support, expertise, and knowledge to our fellow community member. Your participation and contributions are greatly appreciated. — If you know someone who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Febin Antony Thank you for creating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Robyn W Were you able to review my last comment? Let me know if you have questions Thank you

Hi @Robyn W Apologies as I’m not very familiar with this product area. Have you tried creating a support case so the support team can take a look at it? Since you mentioned that the setting was changed back by a "Script (Suitelet)", possible it is a custom script created for your account or maybe is part of a NetSuite…

Hi @Kaden B Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @User_SHXAB Thank you forcreating this thread! To everyone, let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched…

Hi @Maria Gabriela Barbosa-Oracle Thank you for creating this thread! Everyone let’s come together to offer our support, expertise, and knowledge to our fellow community member. Your participation and contributions are greatly appreciated. — In case you know someone, who is new to NetSuite, we encourage you to direct them…

Hi @Tom Dalton Were you able to review my last comment? Let me know if you have any questions. In addition to my previous comment, there could also be an extension that might possibly display the pop-up. You can test the behavior in sandbox (if applicable) and if it will still reproduce using SuiteCommerce Base Theme…

Hi @Tom Dalton I do understand the steps to replicate the problem but in the last part where it asks, "would you like to leave feedback about the ordering process?" could you provide a screenshot of how it looks like? Since you mentioned that it is a pop-up then there might be a script that runs to show that pop-up. Normal…

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Hi @Vernita I would appreciate your feedback on my previous comment. Please let me know if you have any questions or require further clarification. Thank you!

Hi @User_K51C7 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Vernita Unfortunately, it is not possible to embed links from Customer Center page to an external website. What NetSuite offer is the SuiteCommerce My Account which is a web service portal that allows customer to manage their account information and view orders or pay for invoices. This is similar to Customer Portal in…

Hi @User_6G058 Unfortunately, the ability to receive email notification when an Invoice is paid is not yet available in the standard NetSuite account. This is currently an enhancement logged under Enhancement: #66340 Ability to have emailed invoice indicate that it has been paid. You can go to SuiteIdeas page to vote for…

Hi @Toni L That shouldn’t make a difference. Now that it’s confirmed to be working on the SRC version of SB Kilimanjaro, you can temporarily point the Cart touchpoint to your SRC Kilimanjaro instance in your domain record or website record, depending on whether your touchpoints are set at the domain or website record…

Hi @Toni L Please disregard my previous comment - I realized I forgot to enable the Plug-ins for Advanced Promotions, which are necessary to properly select a Promotion when navigating to Lists > Marketing > Promotions > New. To help further isolate the issue, please do the following: Navigate to your Site Builder web…

Hi @Dallas H Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New to…

Hi @Toni L When you create a Promotion, what form do you see for Custom Form field? The subtabs you mentioned may vary on the type of Advanced Promotion you are using. (e.g. Item Specific Promotion Form, Order Specific Promotion Form, and Buy X Get Y Promotion Form) You can create a new Promotion and set Custom Form field…

Hi @Toni L I recently did a test on my end, and I was able to successfully apply a new Advanced Promotion (e.g. AP2025). Here's a screenshot from my test web store: SiteBuilder SBE Kilimanjaro Sample Promotion setup in the NetSuite UI: Please test out the promotion setup above and assign an item to it. Then see if it would…

Hi @Toni L No problem. Could you please provide a screenshot of your Promotion setup? Also, does this issue occur with all of your promotions, or just a specific one?

Hi @Toni L Were you able to check my last comment? Let me know if you need any help. Thank you

Hi @User_5JLH0 Thank you for creating this thread! Everyone let's help and offer our support, expertise, and knowledge to our fellow community member. Your participation and contribution are greatly appreciated. -- In case you know someone, who is new to NetSuite, we encourage you to direct them to our newly launched "New…

Hi @Toni L Are you using SuitePromotions and what is the SSP application you're using for your Site Builder? Kindly provide screenshot of the promotion record and the steps for you to create it. Thank you