Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi @User_AT9P9, I recommend submitting a Support Case, as this error requires log analysis and troubleshooting to determine the cause of the issue. Please let us know if you need assistance with submitting the case.

Hi @User_Q1DPO, The ability to import new roles and permissions is logged under Enhancement #325064. Please take a moment to vote for this enhancement on SuiteIdeas to help increase its visibility. When voting, be sure to specify the importance of the feature in the comments.

Hi @User_K51C7 This is a standard warning message that can be reproduced when there are No Email Address in a Support Case, where Communication > Outgoing from Support Rep section > Send to Customer checkbox is Checked. Solution Navigate to Setup > Support > Support Preferences Click General tab Default Case Form to Send…

Hi @Meherin In your custom Customer Center role, go to the Forms tab to view the default sales order form. Note the transaction form name, then navigate to Customization > Forms > Transaction Forms and edit or customize the form used for creating sales orders for customers. Under the Screen Fields subtab, check or uncheck…

Currency and Exchange Rate are two different fields. I would like to confirm if you have set the display type of Exchange Rate field to Inline Text?

Hi @Katelyn M Martin Does clearing your browser's cache again help resolve the error? The error is attributed to a formula that returns zero value on results. To resolve this, you need to convert a value to "NULL" instead of "0". Example: Formula: {quantityshiprecv}/NULLIF({quantity},0) Note: This is just a sample formula…

@User_ZEJ6E Tente o código abaixo: <#list transaction.installment as installment> <p>Installment Date: ${installment.duedate}</p>

@yuki nomoto 取引明細書は、「顧客レコード」>「通信」タブ>「メッセージ」サブタブ>「電子メール」または「個別の取引明細書を印刷」のいずれかを使用して送信できます。

Hi @Meherin Go to your Customer Center Role, is Sales Order permission set to Create?

Hi @Glenn Van Doren, Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Mantaloor I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…

Hi @Mahdy Abdelaziz I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @Meherin To enable creation of Sales Order on a Customer Center Role, please follow the steps below. Login as Administrator Navigate to Setup > Company > Enable Features Click Web Presence tab Go to Access Online Ordering: Enter Checkmark Click Save To view the external forms, navigate to Customization > Forms >…

Hi @Mahdy Abdelaziz It appears that you have a workflow or script allowing users to edit the Currency field. Have you checked the scripted records related to the Deposit transaction? Also, try editing the Deposit form and set the Display Type to 'Inline Text'. I hope this helps.

This is currently a standard expected behavior. Solution is to make sure the Subsidiaries assigned on the custom role, Employee record, Vendor record are aligned. It is best to assign different folders to each subsidiary, as this will automatically save the corresponding subsidiary folder. You can see more information at…

Hi @Katelyn M Martin Would you mind sharing your formula and a sample of the output from the results? Kindly remove any confidential information before attaching it to the comment.

Hi @Mantaloor You need to remove the role and inactivate the old user before you can assign the role to the new one. Here’s a discussion on the NetSuite Admin Tip | Best Practices for Inactivating a Resigned Employee. I hope this helps.

Have you tried clearing your browser cache? Additionally, compare the subsidiary assigned to both users in their employee records.

@User_ZEJ6E Você precisa listar o item de linha de transação para obter o seu valor. Tente o código abaixo: <#list transaction.item as itemline> <p>Installment Date: ${listItem.duedate}</p> Me informe como isso procede.

Hi @Mahdy Abdelaziz Go to Setup > Users/Roles > Manage Roles, and then select Edit for the custom role. In the Permissions section, under Lists, check if the Currency permission is listed.

Hello @mohammad aijaz ali-Oracle, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer…

Hi @gbradley I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll…

Hi @gbradley This happens because when User 1 is assigned to Subsidiary X with Folder A, all files saved by the user are directed to Folder A. Similarly, if User 2 is assigned to Subsidiary Y with Folder B, the files will go to the corresponding folder. The user will need to select the correct folder that corresponds to…

Hi @Chelsea Jacobs This feature is logged under enhancement request #179204 CSV Import > Provide a separate permission to remove the Save As/Run button for saved import maps. Please visit SuiteIdeas to vote for this enhancement. Thank you.

@yuki nomoto 確認のため、「請求書レコード」→「通信」タブ→「メッセージ」サブタブで電子メールにアクセスしようとしている、ということで間違いありませんか。その場合は、カスタム・ロールに「メッセージのトラッキング」の権限が追加されていることを確認してください。

Hello @mohammad aijaz ali-Oracle, Are you referring to the email generated when a transaction record is created? If so, this is managed through the entity record > Preferences tab > Send Transaction Via, all must be unchecked. If so, this is managed through the entity record under the Preferences tab. Ensure that all…

@User_ZEJ6E Você tentou usar {transaction.duedate}? Isso é um campo padrão no NetSuite, ou um personalizado? Se for um campo padrão, você poderia nos orientar em como lacalizá-lo?

Hi @User_VA1OM, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @Rob Riccio Do you know someone with an administrator role who can reset 2FA using the User Access Reset Tool?

Hi @User_6G058, I am thinking of creating a custom date field for the archive date and set the record to inactive.