Michelle Jabanes-Oracle · Account Admin/CRM Guru & Oracle NetSuite Community Admin · Admin

Hi @Paul Reading Deleting more than a thousand records at once is filed under enhancement request #116528. As a workaround, you can run the mass delete in batches. Filter the search to return fewer than a thousand results at a time until all the records you want to delete are removed.

Hi @User_WLEE6, I coordinated with our customization team internally and was advised that this can be achieved through a script. You can use an 'after field edit' trigger to reopen the case after the internal message, or alternatively, create a pop-up message to prompt the user to change the case status to 'Reopen' when…

Hi @Fabss, This feature is logged under Enhancement request #176831 Transactions > Employees > Track Time > Case/Task/Event field > Ability to remove Closed cases on the list. As per checking, I don't see any workaround and I would suggest to visit SuiteIdeas and vote for this enhancement.

Hi @Afrinaaz, Have you had a chance to try or consider Amanda's suggestion? https://community.oracle.com/netsuite/english/discussion/comment/16874059#Comment_16874059

Hi @AhmedM, The enhancement request is still open. I recommend visiting SuiteIdeas to vote for it. Additionally, please share your comments on why this feature is important for your business needs.

Hi @J Daniels Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @User_SAFBS, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @kmd_14170, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi Rob, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and you'll also…

Hi @User_FNWKM, Thank you for posting this thread. It seems that there is an existing customization in the environment prior to the import, and the solution worked successfully. You can also provide feedback directly to SuiteAnswers by clicking on these buttons.

Hi @JBL, this falls under Enhancement #542057.

Hi @User_VA1OM, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @User_VA1OM, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @User_SAFBS, When a receiving email address has an auto-reply set up (e.g., welcome message, out-of-office notification, or subscription message), NetSuite registers a bounce when attempting to deliver an email to that address. However, since the email does reach the recipient, it is logged in the Undelivered Emails…

Hi @J Daniels Customizing the standard role is the most effective way to ensure utilization of its license. As Administrator, go to Setup > Users/Roles > Manage Roles. Click on Customize or Edit next to the role you want to copy. Enter a different name in the Name field. Click the drop down arrow for Save and click Save…

Hi @kmd_14170, Customize the form for the users or roles from whom you want the Vendor tab to be hidden. In Sublists tab > Purchasing/Inventory subtab > uncheck Vendors. Use this form as a default for these users. I hope this helps.

Hi Rob, Upon checking, there is no feature in NetSuite for undelivered emails for inbound messages functionality. I looked for any existing enhancement requests but found none. I recommend submitting a request on SuiteIdeas. Please specify your desired feature in the comments and provide a detailed, concise description…

Hi @User_JW5WW, The Specialized User: CRM feature requires a billable license. Do you already have a provisioned number of users for this?

Thank you, @JasonM. Hi @User_VA1OM, As per SuiteAnswers ID 19469 Refreshing Sandbox Accounts, any changes made to a sandbox account after a refresh request are not included in the new sandbox. When the refreshed sandbox is activated, these changes, including any edits to custom objects, are overwritten with data from the…

Hello @User_3BV7F, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @Sonics, I suggest reaching out to your domain provider for confirmation.

Thank you, @JasonM. Hi @User_VA1OM, You can create a Login Audit Trail Saved Search, add the following fields, and set the summary type in the Results tab. I hope this helps.

Hi @Veda chalam Mahadevan, If the Email Case Capture is enabled, when NetSuite receives a message, a case is automatically created using the information from the email. You can view it under List > Support > Cases. The forwarding address for case messages can be found under Setup > Support > Preferences > Inbound Email or…

Hi @gbradley I suggest editing the role name for each subsidiary, making it easier for the user to identify which subsidiary they are currently logged into. I hope this helps.

Hi @Rob Riccio, We don’t have a dedicated spam list to validate filtered emails, however, we do have spam filtering for incoming messages that is currently designed to work specifically on case records. The best way to check is to make sure that the email address is associated with a specific record. Additionally, the…

Hi @Bobby_777, Enhancement 137581 is filed to have the ability to mark or block spam emails coming into NetSuite cases. To prevent spam case creation, the user's IT department or mail server administrator should set up a filter on the Exchange server to exclude messages from the contact's email domains. Alternatively, the…

Hello @User_3BV7F, The issue is on the recipients side based on the error message: "Persistent Transient Failure: No answer from host". You can remove the affected email addresses from Lists > Relationships > Bounced Email Addresses, as for now no emails are sent to them if they appear on the list. However, they will…

You're welcome, @Nickey. Hi @Janet P, thank you for your input.

Hi @User_JH9OB, I'd like to follow up on this thread. If you need further assistance, please feel free to ask. If your question has been resolved, kindly click 'Yes' on 'Did this answer the question?' for the reply that was most helpful. This helps others with similar questions find the correct answer more easily, and…

Hi @Glenn Van Doren, Being able to choose the 'From email address' before sending the transaction is logged under enhancement request #77613. As a workaround, you can set a different default 'From' email address in the user profile settings. Visit SuiteIdeas to cast your vote on this enhancement request. Please be sure to…