Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Thank you for clarifying, @User_2LD8N. Please check the email I sent. and I will wait for your response.

Hi @Gert Van Damme, Can you please confirm that in your Saved Search > Results tab > My Preferred Search Results checkbox is enabled?

Hi @Vernita, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

Hi @User_4W4PN, To set email delivery preferences for your sandbox account, please see SuiteAnswers ID 20152. I hope this helps.

Hi @User_2LD8N, Standard buttons are designed for point-and-click functionality. Unless there are custom buttons on forms to initiate the client SuiteScript. For reference, see Working with Custom Buttons. I hope this helps.

Hi @User_76ANW, Can you please confirm the following; In Step #5, The From email address—is the From Address for Emailed Forms field set to the User Email Address? You can verify this information in Setup > Company > Email Preferences > Transactions tab > From Address for Emailed Forms. In Step #6, Is the To email address…

Hi @User_3GFP8, When it comes to customizing the Home Links portlet, it is logged under Enhancement #104481. If there's no transaction permission assigned to the Customer Center role, the order links are visible, but once you click on them, they won't be available. Please visit SuiteIdeas to vote for this enhancement…

Hi @Nickey, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Hi @User_4W4PN, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Hi @Sivasubramaniam, We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but also earn you points and possibly unlock the Answer Accepter badge.

Thank you for posting this thread, @GinaT321. I haven't observed any reported issues concerning the quantity of support cases that can be generated. If any members have extensive experience with a high number of support cases, please share your insights and experiences in this thread. Your comments are welcome.

You're welcome, @Eunice_Rep. 😊

Hi @Paul Salkeld, Indeed, you are correct. My apologies for any confusion. What I meant was that it was previously suggested to use Internet Explorer before Microsoft Edge. Upon further checking, the device name should be obtained from the phone system provider. In this case, I recommend reaching out to 3CX support for…

I'm glad that your test was successful, and it seems there might have been some unique factors in your initial test. If you have any further questions or need assistance, feel free to reach out. Thank you for keeping us updated.

Hi @Vernita, You can use URL Parameters to add value to fields View Online Customer Form created Click External Publishable URL: Copy URL Append URL then add &companyname=Newsletter&lastname=LastName&firstname=FirstName at the end Note: The string before the equal sign is the field ID while the string after the equal sign…

Hi @CDuf, you are correct. The Contacts must be present on both Customer records so it will include during the Customer merge. I hope this clarifies your concern. 😊

Hi @User_4W4PN, Please see the solution in this thread on how to can remove the system@sent-via.netsuite.com. I hope this helps.

Hi @Sivasubramaniam, @CDuf's solution should be able to solve the error. As per SuiteAnswer ID: 9851 | Consolidated Reporting in OneWorld " Some reports do not support consolidation and can return results for only one subsidiary at a time. Before you can run one of these reports, you must set your user preferences to…

Thanks, @CDuf! Hi @LSoor, the ability to merge duplicate cases is logged under Enhancement Request #69363. Please visit SuiteIdeas to vote for this enhancement.

Hi @Nickey, I agree with @Edwards_05. The System Notes descriptions are limited to 300 characters. Any additional characters are truncated. For reference, see SuiteAnswers ID: 92570.

Hi @tech work, Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Paul Salkeld, Thanks for checking. It is highly recommended to use Internet Explorer for compatibility with the feature. I suggest checking on the enhancement requests provided by my colleague Veronica, and do not forget to comment on why you need this feature to be working on your Microsoft Edge browser.

You can use a saved search or create a list based on the customer's criteria that you want to populate on your drop-down menu and use it to set field values in your workflow.

Hi @tech work, What type of emails are being sent out to the customers? Is it transaction emails or case emails? For Case Emails, go to Setup > Support > Support Preferences > General > Enable Receive Customer Replies in Case List Only. Checking this box restricts messages customers send to only appearing on the case…

Awesome! Thank for keeping us updated, @kkuhn.

Hi @Paul Salkeld, As per SuiteAnswers ID 8881 Setting Up TAPI Telephony Integration, if you do not know the name of your TAPI device, you can use a sample program at www.exceletel.com to find this information. I hope this helps.

Hi @kkuhn, Let us know if the information provided in my previous comment was helpful. We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but…

Hi @User_M9I5K Let us know if the information provided in my previous comment was helpful. We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly but…

Hi @User_2LD8N, Let us know if the information provided in my previous comment was helpful. We would greatly appreciate if you can click "Yes" on “Did this answer your question?” on the previous comment. Doing so will not only assist other community members with similar concerns in finding the solution more effortlessly…

Thanks, @Edwards_05! 😊 Hi @kkuhn, I agree with what @Edwards_05 mentioned. Try adding full access to Items and Perform Search permissions.