Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Thank you for keeping this thread updated and for sharing the root cause of the issue. I am glad the issue is now resolved.

Hi @Ivan Babiichuk Aside from the adding all the needed Permissions to the Custom Role, user also needs to check the related script record using Administrator role. You need to locate the script in Customization > Scripting > Script Deployments and navigate to Audience tab and add the Custom Role. I hope this helps. 

Are you experiencing this error when saving Domain Keys (DKIM) setup on email preferences page? If so, please follow the steps below. Log in to NetSuite Production account as Administrator Navigate to Setup > Company > Email Preferences Click Domain Keys DKIM setup line: Click in any field in the line to ensure it is in…

Hi @Jenny_LN, The ability to change the ownership of a file through the NetSuite UI or Web Services is logged under Enhancement #170538. As per checking, there is no workaround to change the owner and I suggest to vote for this enhancement request at SuiteIdeas. Thank you.

Hi @Jenny_LN , We can specify which users can access specific File Cabinet folders. Please see the SuiteAnswers articles below on how you can restrict access to files by setting permissions on File Cabinet folders. Answer ID 74443 Restrict Access to a Folder in the File Cabinet Using a Static Group Answer ID 63025…

Hi @ALTAF BHOON, Are you trying to bill or fulfill the record? Are there any restrictions on the user and custom roles? Custom Role: Employee Record:

Thank you for your insights, @Tigran Shahnazaryan. Hi @Buckeye1497, you might want to check the solutions in the following SuiteAnswers articles below. Answer ID 96798 Drop Zone Is Missing in Records with File Drag and Drop Answer ID 104080 File Drag and Drop Zone Suddenly Disappeared Answer ID 79335 Missing File Drag and…

Hi User_Q1DPO, You need to customize the transaction form to hide the Rate field. However, for the Amount, Tax Rate, Gross Amt and Tax Amt, hiding these fields is not possible as these fields are grayed out in the form. An enhancement request is logged under #136491 Setup > Customization > Transaction Forms > Customize…

Hi @Shubham_Singh, Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock the Answer…

You're welcome, @brocha. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn points and may unlock…

Hi @Sarge, Just checking if you were able to see previous comment. We'd appreciate if you can provide us the information for us to be able to check on this further. Thank you.

Hi @Gab JS, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

Thank you for creating this discussion, @User_IJB6M. Hello, everyone! We warmly invite you to join the conversation and share your valuable insights with us. In the meantime, you might be interested in participating in our Pop Quiz. You only have until August 18, 4PM ET to comment on your answers and earn rewards!…

Thank you for creating this discussion, @kees.netsuiteadmin. Hello, everyone! We warmly invite you to join the conversation and share your valuable insights with us. In the meantime, you might be interested in participating in our Pop Quiz. You only have until August 18, 4PM ET to comment on your answers and earn rewards!…

Thank you for creating this discussion, @Chandanesh. Hello, everyone! We warmly invite you to join the conversation and share your valuable insights with us. In the meantime, you might be interested in participating in our Pop Quiz. You only have until August 18, 4PM ET to comment on your answers and earn rewards!…

Thank you for creating this discussion, @User_E15G4. Hello, everyone! We warmly invite you to join the conversation and share your valuable insights with us. In the meantime, you might be interested in participating in our Pop Quiz. You only have until August 18, 4PM ET to comment on your answers and earn rewards!…

Hi @User_JJC0O, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @Alderik, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also earn…

Hi @User_RWSI5, I would like to follow up on this thread. Please let us know if you need further assistance. If there's none, kindly click "Yes" on "Did this answer the question?" if you find the reply on your thread helpful. This will aid the others with the same question to easily find the correct answer. You will also…

Hi @Estee, Currently, this is the behavior of the Sales Team Member field when used in a filter. I found two related enhancement requests; please see below. Enhancement #248682 : Search > Transaction > Ability to filter transaction records by sales team members so that they can identify transaction records that do not…

Hi @Shubham_Singh, To give access to test@net.com, do the following; Set Password = null Require Password Change On Next Login = False I hope this helps.

Hi @brocha, You need to create a Transaction Saved Search that sends an email reminder for Sales Orders. You may refer to this SuiteAnswers ID 34012 Email Reminder for Sales Orders Fulfilled but Not Billed After a Number of Days. I hope this helps.

Hi @Antony Chen, Licenses inquiry are best handled by your account manager. Thank you.

Hi @Sarge, I would like to confirm that this is the exact error message you received when you view a case record, correct? Viewing cases are restricted based on who the case was entered for or by. If you are not the employee on the case, you cannot view the case Do you have a workflow or a script running in the case record…

Thank you, @Gab JS. Please keep us posted.

Hi @srussell, We cannot provide an exact code to use, however, you can check on N/file Module Script Samples article. I hope this helps.

Hi @Vernita, In your custom role, make sure the following fields and permissions are set below: Set Employee Restrictions = none - no default and set Allow Viewing = T. Do not Restrict Employee Fields = T Restrict Time and Expenses = T Under Permissions tab > Lists subtab, add the following Permission with the suggested…

Hi @User_JJC0O, 1. Check Enable Features. Go to Setup > Company > Setup Tasks > Enable Features and click the SuiteCloud subtab In the Manage Authentication section, check the SAML Single Sign-on box 2. To check the settings, permissions and other setup, please refer to SuiteAnswers 93892 Setting Up Single Sign-on for…

Hi @RobertBongers, I understand that you want to be able to customize the subject line of the email notification, I can confirm that this is currently an enhancement as it is not possible at the moment and is logged under Enhancement #122291. As an alternative, disable the preference "Automatically Notify Supervisor" on…

 Support will not provide you with a list of services or IP addresses as this can be obtained through our declared SPF values via system@sent-via.netsuite.com. Do you have a DNS TXT record for SPF setup?