Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

We received confirmation from Product Engineers that Issue 559874 should now be resolved, and Support will reach out to all cases attached to this issue. Please let Support know if you are still experiencing overall slowness.

Issue 559787 related to 2019.2 Upgrade maintenance has been fixed. All accounts that were impacted should now be able to login and your support cases will be updated shortly. Additional information related to this incident can be provided via your case. Status.netsuite.com was also updated: The incident in our database…

Thanks @"Chris Polanish". Issue 559874 is specific to slow performance on 2019.1 and Support should attach your case to it.

@"Chris Polanish", are you still on 2019.1? Operations is working on a performance issue : 559874 specific to 2019.1 accounts.

Phase 3 of the release included multiple accounts that were upgraded after the maintenance delay. Others will receive a notification about their new upgrade schedule. Most DB's are online and updates will be posted on this thread.

Product Engineers are still working on restoring the service but no eta is available at this time.

@"ChrisDenison", it depends on which DB the account resides, but we are working to get all accounts online asap.

We are currently investigating a similar issue in 544966: Sandbox > Unexpected Error occurs when using Copy to Account (Beta). The problem can impact different record types including Custom Centers, Tabs, and Categories from Sandbox to Production. Please contact Support to have your workflow documented and it will likely…

The upgrade to Release 2019.2 was scheduled on 10/18 but we were unable to complete upgrade as planned for some accounts. We will reschedule the upgrade and send additional communication with the details.

@"3967624", your account was scheduled to be upgraded Release 2019.2 on 10/18 but we were unable to complete upgrade as planned. We will reschedule the upgrade and send additional communication with the details.

An incident in our database infrastructure has resulted in a delay of a planned special upgrade for multiple customers. Operation Engineers were able to resolve the issue for the majority of customers. We are now working on a resolution for all the remaining customers with the highest priority. Please visit…

@"Erick Dela Rosa-Oracle", thank you for pointing that out. Here is the sample script provided in that SuiteAnswer: The following sample shows a client script applied to a sales order form. The script performs the following tasks:When the form loads for editing, the pageInit event sets the customer field to a specific…

Hi @"KariK2", we are tracking this error in Issue 559212 Journal Entry > Make Copy > Your role needs Journal Approval permission of level at least edit to be able to edit approved journal entries. Please contact Support to have your case attached and you will receive status updates. Alternate Solution: Use any of the…

I'm not sure a formula could be applied to the 'starts with' criteria, but you can use custom fields as criteria too - have you tried using a custom field with a formula that concatenates a default value with a space? For example, ({postcode}||' ')

@"Paul Reading", do you have a case number? That type of error may be related to a permission on your role. I haven't seen this error reported before, but can you confirm that your role has the Web Services and Mobile Device Access permissions?

Thank you for the feedback, @"Martha Hakes". I'm happy that worked!

@"Martha Hakes", the mass delete tool is provided by Techfino at https://www.techfino.com/blog/netsuite-mass-delete-tool and works off of saved searches.

Yes, that's a lot of editing and deleting. I believe a script was created to automate this in the past. I'll follow up here if I find anything.

Unfortunately, this is not currently possible using inline editing or mass update. I found Enhancement 215440 : Demand Planning=T > Transactions > Demand Planning > Item Supply Plans. Be able to bulk/mass delete supply plan records using Inline Editing or Mass Delete feature.

@"Martha Hakes", if you restricted the form with disabled terms to the accounting role, you should still be able to select a different form with editable terms.

@"Chris Dobbins", I asked someone about this and was referred to SuiteAnswer 49984: Scenario Non Inventory Items > Generate Accruals = T > Item Receipt has no GL Impact Item settings at the time the Purchase Order line is created is the basis of whether accruals will be generated or not. Item receipt shows no GL Impact…

Yes, it seems to be a limitation of the fulfillment template preference. I'll check with the Web Team and follow up with any suggestions.

Thanks Paul. I think Advanced Solutions will be able to provide additional guidance on this and hopefully you can test in RP.

@"Central Scrutinizer", are you entering the order from the Transactions tab in the customer record and do you have any of the advanced shipping preferences enabled?

You can configure NetSuite to send an order fulfillment confirmation email message for orders placed over the phone or with sales reps. To send the order fulfillment email: * Go to Setup > Accounting > Preferences > Accounting Preferences (Administrator). * Click the Order Management subtab. * Under Fulfillment, check the…

Paul, the sequence field is editable and defines how a user would walk through the warehouse for put-away and picking paths. WMS uses core ERP cycle count but you don’t have to have WMS for cycle counting. I’m not sure if the sequence number is utilized by ERP when WMS is not installed. Do you have a sandbox that you can…

Paul, let me confirm and follow up.

Yes, it is an add-on to the native simple inventory management capabilities through multi-location inventory, bin tracking and cycle counting. WMS offers additional functionality such as mobile RF barcode scanning, strategy definition for put-away and picking, task management, returns authorization receipt and cycle count…

@"RickG", one option is using the Available Filters setting on the search to dynamically assign a value to a specific filter. For example, A Task Saved Search that Dynamically Changes Result based on Employee ID: Create a Task saved search and get its URL:1. Reports > Saved searches > All saved searches > New > Tasks.-…

Thank you for the feedback Paul. I think the response from SCM was specific to the WMS bundle, but Advanced Solutions will be able to clarify. Here are some related topics: The following features must be enabled before you can use NetSuite WMS:Multiple Units of MeasureMulti-Location InventoryAdvanced ShippingPick, Pack,…