Tom Dalton · Owner · Silver Medal

I'm adding Google Check-out to the list. We're turning it off. We have a reoccurring issue with UPS fees occasionally not being charged correctly in Google check-out orders. It may be something that costs $500 to ship and the system charges them $1. There is a thread on it elsewhere in the UG. The bug has been around since…

Our webstore is down. -T

Its up again. It has been down and then working again on an off for about 1/2 an hour. When it is down we just get a spinning clock until it times out. T

I'm now using FireFox v4 which was released for the Mac OS today. It seems to make NS run faster ...or else I just caught NS when they are running faster. I love two features. 1. Text input box resizing (like safari has) 2. Sync bookmarks between computers or between computers and your phone, ipad etc. (also, like safari…

We've got a few new customer cases regarding customers that can't checkout. Is anyone else getting customer check-out error complaints? -T

Our site has picked up speed. They had entered this just a few minutes ago... Defect 192929: Web Store - Slow Response

Our site is slow to. I entered a performance issue with NetSuite.

Our web store is loading super slow today. It goes OK after the first page loads, but loading the first page takes a long time.

DJ, I entered a case with support. I provided a screen shot of the security warning. NetSuite's response was this S2 defect... Defect #185761- Setup> Web Site> Set Up Web Site> Appearance (tab)> Show Shipping Estimator in Cart: the page allows ASP Code Injection

The web-store is incredibly slow today. -Tom

I feel your pain Julian. I'd say more, but I've given up on speaking my mind in here because it always gets me booted. So, I've been both cowed and pacified. Email me if you find greener pastures (pun intended). T

Google webmaster tools has a performance graph that goes back several months. See...

Today it is worse. I tried to submit a NetSuite support case and even the case submission tool is slow. I clicked the submit button and waited and waited and it eventually timed out. Then NS was fast for 15 minutes. It is very sporadic. T

Our is unusably slow at the moment. Is this being fixed anytime soon?

Can some report if the "extended cart" issues been fixed? in particular.... 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different choices (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground…

YES ...STILL a huge issue! We changed our default address type (residential/business) and thought we had the two non-matching shipping price issue somewhat fixed. Yesterday I noticed our cart still displays two non-matching shipping amounts if the customer is logged in. It seemed to work if they weren't logged in. NetSuite…

another Related thread : https://usergroup.netsuite.com/users/showthread.php?t=24259

Our back-end is fast, but our webstore is also loading VERY slow right now.

Network 40.469 (95.24%) The network time isn't netSuite. netSuite would be the Server. That is my understanding anyhow. -T

OK, so.... problem #1 is still not fixed. What about #2 and #3? 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different shipping methods (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground the…

hmmm ...our shipping item names are all "grayed out" and not editable. However, I checked on one called "motor freight" and it is editable. None of our web store used UPS shipping items are editable. I don't know which setting is making them un-editable.

Ours is fast today

Some defect numbers are listed at... https://usergroup.netsuite.com/users/showthread.php?t=24259 I don't think all issues were "officially" reported. Some were only described in the UG. So, just wondering if others using the "extended cart" can tell me if it is now safe to use.

Bump, so.... problem #1 is still not fixed. What about #2 and #3? 1. tax rates showing for everyone even after shipping zip is known. 2. non-matching prices and bugs when switching between different shipping methods (see descriptions earlier in this thread) 3. 2nd day air listed as first choice and no way to make ground…

We've had this feature off since 12-21-10. I don't want to spend any more time beta testing it again. Can some report if the remaining issues been fixed? T

This is a minor issue, but we also need to control the order that they are displayed. Right now ours has this order... 2nd Day Air Next Day Air UPS 3 Day Select UPS Ground That is completely random in terms of cost. The best I can tell is that it is alphabetical. I'd much prefer them in this order... UPS Ground UPS 3 Day…

Our webstore is down. I wish it would show a message saying "temporarily down"....for our customers. -T

I found yet another shipping bug with the extended shopping cart. We are getting WAY more people that enter online orders that have expedited shipping and then complain and say "I picked UPS ground". Today I noticed that a repeat customer entered an order and it was "2nd day air". Then I noticed that this customer had…

Setup > Web Site > Setup Web Site ...then "Appearance > Shopping Cart"