Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi @"alishasue71", we are currently investigating an issue related to NetSuite login and the issue number will be provided shortly.

Hi @"Nishex", System response times may not be tier dependent in this case. I would suggest speaking with your Technical Account Manager about whether upgrading the Service Tier is right for you. This way we can examine your business needs and future implementation plans in order to recommend a solution.

Hi @"Nishex", Your Technical Account Manager will be able to provide more specific metrics, but depending on the Service Tier, SuiteCloud Plus licenses control the number of concurrent operations an account can perform and therefore the transaction throughput for the account. SuiteCloud Plus licenses enhance performance…

Hi @"solovieva", we have updated the default search behavior in the and all content matching your keywords is returned. Please let me know if you have any issues with the new search functionality. Regards, @"Robert Nedelkow-Oracle"

Hi @"nishex", upgrading your tier of service does not typically impact performance but does provide other benefits, including: * The capacity to support a greater number of concurrent operations, generally obtained by purchasing additional SuiteCloud Plus licenses * A dedicated Oracle instance * Some flexibility for…

Hi @"solovieva", we are working to resolve a problem with the default search filters when searching the usergroup. Assuming you are using the search bar to search for content, this method returns all content marked as "Resolved" by default. If the matching results do not contain anything marked as Resolved, the page will…

We received this update to U2 Issue 566616 regarding "SandBox > View Any Transactions > Unexpected Error". A fix has been identified and reviewed and is pending deployment. We are currently targeting release of this fix after 6PM (PST) Today, December 12th, 2019.

Hi @"Israel Alcantara Martinez", we are currently investigating the following issues in sandbox. Please file a case with Support to investigate the error you are experiencing and they will attach your case to the related issue: • U2 issue: 566616 SandBox > View Any Transactions > Unexpected Error • U2 issue: 566656 Sandbox…

Hi @"Estee", I'm assuming you are referring to the Administrative Notifications that provide you with important information about changes to your account such as infrastructure maintenance, service upgrades, or any potentially high impacting change that may affect your business. You can designate multiple users, in…

Hi @"SuiteSean", thank you for your feedback. I shared this with our Leadership Team and someone will contact you shortly. In the meantime, I will ask an ERP Guru to assist you with your top 3 questions.

Hi @"filterqueen", this blog by Marty Zigman discusses a couple of solutions that you may be interested in. Generally, ODBC is used with traditional reporting tools such as Microsoft SQL Server, Crystal Reports, MS Access, etc to output and analyze.

I'm using Version 78.0.3904.97 (Official Build) (64-bit) and printing is working as expected. Are pop-ups being blocked?

@"PaulFleetwood", the only reference to implemented Enhancements is included in the Release Notes. The 2019.2 enhancements and changes listed in this document are available to customers that were upgraded to NetSuite 2019.2, but do not reference the associated Enhancement Number.

Hi @"nag_m", we do not have a minimum threshold for Enhancements, but our Product Management team periodically reviews these Enhancement Requests and determine if it will be available in a future release. If you have a case attached to an Enhancement, you can select different notification options to receive e-mails when…

@"PaulFleetwood", here are a few additional troubleshooting steps provided in SuiteAnswer 14698: Basic things to check what's causing the delivery failure: 1. Check if domain and email address of the recipient is valid. Check if the actual email domain is valid by visiting the domain or going to MXToolBox.com the use…

Hi @"Martha Hakes", I thought I saw another post about making the Country field not mandatory in a separate form. Are you still looking for help with this? I read this SuiteAnswer 10118 and it looks like the Country field is always mandatory, because the value for this field determines the address form to be displayed.

Curious if you were able to determine what the " " character is, and whether the tracking field is a custom text field.

NetSuite currently provides information regarding the status of Enhancement Requests in SuiteIdeas: 1. Navigate to Support > click Support Overview. 2. On the Support Overview page, scroll down and look for the SuiteIdeas portlet 3. Click Go To SuiteIdeas. Note: Before visiting the SuiteIdeas site, users would need the…

@"Msid", do you a case number with Support? I think sharing the headers with Support will help them in their investigation.

Regarding Enhancement 130168, it was associated with the invoice feature request but I'm not sure it addresses the proforma requirement. I would submit a new enhancement via SuiteIdeas or an online case with Support.

JCirocco, something like this should work: SUBSTR({trackingFieldID}, 1, (INSTR({trackingFieldID}, ' ',1)-1)) The logic here is to pull the first character to the first space, then remove the trailing space.

I think Enhancement #130168 was already released which would explain why it isn't listed in SuiteIdeas. The feature uses an invoice workflow and a demo is available at: https://netsuitetraining.webex.com/netsuitetraining/lsr.php?RCID=53e4f9b43599110a92f833573e8fb89f

Hi @"John Griffin", we recently updated the related documentation on how password expiration is calculated for the different center types. SuiteIdeas is considered part of the the NetSuite Account Center and is subject to a 90 day password expiration. See SuiteAnswer Id: 69025 for details: It is possible that some of the…

Undelivered Emails and saved search functionality will reach EOL around January 2020 and completely removed from the NetSuite UI around April 2020. Removing recipients from the blacklist remains a manual process until the feature is deprecated: 1. Go to Lists > Relationships > Bounced Email Addresses. 2. Check the box in…

@"WillHendrick", I don't think you can generate backup codes for someone else since 2FA is tied to a user's email address. Also, verification codes by phone using an authenticator app is tied to the user’s registered phone number and email address.

Hi @"PaulFleetwood", thank you for the feedback on the New Sent Email List. Support may still be able to isolate the problem for specific email using the header info or confirm whether an issue was reported around the same time you sent the message.

@"Msid", a similar case suggests checking the employee's record to make sure they have a valid email address. This is required in order to reply to System Generated Emails. Office 365 also provide a RCA tool for analyzing outbound email -…

@"George Williams", the related Enhancement is 111212 : Transactions/Entities > Restrict the contact list to only those contacts associated with that entity/transaction, rather than the entire contact list.

Hi @"paula.courtemanche", I could successfully viewi/edit a purchase order after adding the Purchase Order = Full permission to a custom marketing manager role. Here are a few things to consider when testing as Administrator: * Customize the standard marketing manager role and add the purchase order permission to it *…

@"michoel", thank you for sharing this - it works as expected.