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Insight Reporting and Issues with Internet Explorer 8 and 9

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edited May 18, 2012 11:24AM in Reporting and Analytics (TBE)

Content

If you are using Internet Explorer 8 or 9, and you are experiencing issues with Insight Reporting since the 12.2 upgrade last night, please follow the steps outlined below:

  1. Close down all Internet Explorer windows
  2. Open Internet Explorer
  3. From the Browser go to Tools / Internet Options
  4. In the Browser History section, click the Settings button
  5. Then click the View Files button
  6. Select all files that appear in this window (using CTRL A or CTRL and click each individual file). Now, right click and select Delete. Click Yes.
  7. Now click OK and OK again to close out of this window.
  8. Close down your Browser (make sure all browser windows are closed).

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