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System administration best practices for large, complex customers
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New Taleo client moving from multiple, legacy solutions and support teams to centralized Taleo platform is interested in speaking with large (25k+ employee - can veer lower if complex), multi-divisional companies who are live with multiple Taleo modules, preferably Recruiting, Onboarding, and Learn.
- How did you design your support model across the organization?
- How do you split support roles/responsibilities between corporate and divsions?
- How do you split support roles/responsibilities between HRIS and IT?
- Have you implemented SLAs with your divisions? What's working / needs improvement with SLAs?
- Other lessons learned along the way?
Feel free to reach out directly if you'd prefer not post to the forum.
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