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Employee Locked Out of Account

edited Feb 6, 2017 4:00PM in Taleo Business Edition (TBE) 8 comments

Summary

Can administrators clear an employee who has been locked out of an account?

Content

Often when an employee doesn't remember his or her password they will get locked out of their account by attempting too many unsuccessful logins. The different security level settings built in show various lengths of time the employee will be locked out depending on what you pick. There is a notification that comes up says something like, "Your account has been locked. Please contact your administrator (allegedly me)." However, I cannot "unlock" the account by anything I can do as far as I can tell, even attempting multiple different angles; resetting the password, changing the security setting, having the employee close out the browser and restart. So my question is, as an administrator CAN I clear the account to make it available for the employee to log in right away or do they have to wait the hour or so for the account to unlock on it's own?

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