Issue with Advanced eOffer steps auto-terminating

Summary

Task to open PDF was terminated

Content

Good Evening,

I recently implemented the Advanced eOffer process in our Taleo system. As part of the process, I have a task which instructs candidates to click on a link and print a PDF version of their offer letter before progressing to the rest of their new hire tasks within transitions. I have a scenario where a candidate accepted their offer, however Transitions indicates the candidate then terminated the step which prompts them to click on a link and generate a PDF. However, the time stamps in the system are so close together I think the system actually terminated the step.