You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

External Candidates Unable to Access Disability Form Step in TEE Application Flow

edited Apr 18, 2017 6:01PM in Taleo Enterprise 3 comments

Summary

External candidates unable to access Disability form step (i.e.PDF Form) in TEE application flow when using certain browsers

Content

Hello,

On a weekly basis, we receive emails from External candidates who are unable to complete/submit their job submission/application because when they get to our Disability form step on our External application flow, the PDF form will not appear (please see screenshot). External candidates have reported having this issue when using browsers/systems such as Google Chrome, Mozilla, Safari, Microsoft Edge, Linux, and more. 

We've tried reaching out to Oracle Support, they informed us it's an end-user browser issue and as they cannot reproduce the scenario, the only way to remedy is by engaging candidate's assistance, there's nothing Oracle or us as System Admins can do on the back-end to resolve. As we do not want to jeopardize or encroach the candidate experience, I'm hoping another has experienced this, and found a solve w/o involving the candidate's assistance? I would really appreciate your response/experience either way.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!