Advanced EOffer Transition Queries

Summary

We're looking to start using another

Content

Hello,

 

We're looking to start using an alternative EOffer process, couple of questions below:

 

1. The configuration guide say there can only be 1 active EOffer process in the environment although when making a secondary one active there are no error messages - is this normal?

2. When making the second/new EOffer process active, if there are 2 active how does the system decide which to use?

3. After making an EOffer process active, when we deactivate it we're not able to add additional steps/transitions after is has been tested once. How do other companies do testing? Do you keep making a duplicate?