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AP Invoice Approvals Resubmitting After Approval

Accepted answer
edited Jan 30, 2019 4:30PM in Payables, Payments & Cash Management 3 comments


AP Invoice Approvals Resubmitting After Approval


Has any one else ran into an issue where their AP invoice approvals are going through appropriately, but when it gets to the AP department, and they validate the invoice, it is then making them resubmit the approval? 

Here is our set up:

In Manage Invoice Options, Approvals are turned on. Our accounting Preference is "Account Regardless of Approval Status". I have tried all other options also. 

I have rules set up by job level. There are 10 in total. 9 of them deal with job level and I have one that auto approves any invoice that is connected to a Purchase Order. The rules are set up to route to the requester's management hierarchy and then stop when an approver's job level is appropriate when compared to the invoice amount. This is tested and this works.

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