Taleo on-boarding(Transition) - Process

Summary

Taleo on-boarding, transition

Content

Hi folks, 

Need your inputs, we have a candidate in the transition process and he has completed 60% onboarding process.  We have defined the step in the process which should trigger a user-defined form to the candidate before 3 business days of his hire date.  I tried analyzing the process and it all looks good, I could not find the reason. What could be the reason or any areas Am I missing to check? Please throw some lights on it. 

And another question is, can we trigger this step in the onboarding process manually to correspondence this to the candidate?