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Release 13 (17D) - RMA (Return Material Authorization) — Cloud Customer Connect
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Release 13 (17D) - RMA (Return Material Authorization)

Received Response
edited Feb 22, 2018 10:11PM in Order Management 4 comments


Is it possible to create an RMA without having to reference a sales order ?


We  create many RMAs per week to return material from the field. We are told that RMAs can only be created by referencing sales order. This is a highly inefficient process from our perspective. Is it possible to create RMA without referencing Sales Order or Serial Number ?



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