Welcome to the Engagement Center forum!
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Welcome to the Engagement Center forum! This forum is your forum to discuss any question, comment or idea about the Engagement Center functionality of Oracle Engagement Cloud, including
- The Agent user experience
- Service Request, Service Activity, and Case management
- Service Channels including CTI, email, social, chat, and co-browse
- Queues, Work Assignments and Routing
- Entitlements and SLAs
- Field Service integration and Work Orders
- Service Analytics
- Deployment and configuration of an Engagement Center
Let us know if we can help you in any way to achieve the greatest value from your Engagement Cloud implementation.
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