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Welcome to the Engagement Center forum!

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edited Mar 29, 2018 3:16PM in B2B Service 1 comment

Content

Welcome to the Engagement Center forum!  This forum is your forum to discuss any question, comment or idea about the Engagement Center functionality of Oracle Engagement Cloud, including

  • The Agent user experience
  • Service Request, Service Activity, and Case management
  • Service Channels including CTI, email, social, chat, and co-browse
  • Queues, Work Assignments and Routing
  • Entitlements and SLAs
  • Field Service integration and Work Orders
  • Service Analytics
  • Deployment and configuration of an Engagement Center​

Let us know if we can help you in any way to achieve the greatest value from your Engagement Cloud implementation.

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