Welcome to the Engagement Center forum!
Welcome to the Engagement Center forum! This forum is your forum to discuss any question, comment or idea about the Engagement Center functionality of Oracle Engagement Cloud, including
- The Agent user experience
- Service Request, Service Activity, and Case management
- Service Channels including CTI, email, social, chat, and co-browse
- Queues, Work Assignments and Routing
- Entitlements and SLAs
- Field Service integration and Work Orders
- Service Analytics
- Deployment and configuration of an Engagement Center
Let us know if we can help you in any way to achieve the greatest value from your Engagement Cloud implementation.