Cannot Make Product Required on Chat Launch
I have a requirement to route to different chat queues based on the Product selected. I have added the Product dropdown field to my chat launch form, but I can't get it to be required. This field must be required, because with my new rules in place, when I test with no Product selected I am routed to the Default Chat Queue.
Here is the string:
<rn:widget path="input/ProductCategoryInput" name="Incident.Product" required="true"/>
I have tested and am able to make every other field on my launch page required. The only difference seems to be this widget path, "input/ProductCategoryInput" rather than "input/FormInput".