You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Cannot Make Product Required on Chat Launch

Accepted answer
edited Sep 19, 2018 5:36PM in Communication Channels 4 comments



I have a requirement to route to different chat queues based on the Product selected.  I have added the Product dropdown field to my chat launch form, but I can't get it to be required.  This field must be required, because with my new rules in place, when I test with no Product selected I am routed to the Default Chat Queue.

Here is the string:

<rn:widget path="input/ProductCategoryInput" name="Incident.Product" required="true"/>

I have tested and am able to make every other field on my launch page required.  The only difference seems to be this widget path, "input/ProductCategoryInput" rather than "input/FormInput".  

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!