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Check templates not updating in Catalog

edited Jan 30, 2019 4:30PM in Payables, Payments & Cash Management 2 comments

Summary

Check templates not updating in Catalog

Content

Has anyone else been running into issues when updating check/ PO/ AR Invoice/ Credit memo templates?

We've run into issues in the past where I've had to save a freshly uploaded template multiple times, reload the folder, and sometimes need to reupload. Documentation I found on Matalink states that the template needs to be uploaded to the custom folder, which will overwrite the seeded original in the shared folder.

2 weeks ago, I uploaded a new template into test for one of our BUs, and it took several uploads before one of them would save successfully. I then tried to upload the same template to prod, which was not successful. I uploaded it first in our custom folder per the doc, which was successful but did not copy it to the seeded location. Then, I uploaded the template dozens of times to the seeded location, and each time, as soon as it was uploaded, it would save, and I could view some of the previous uploads as well. Then,

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