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Viewing the Activities in the Mobility View — Cloud Customer Connect
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Viewing the Activities in the Mobility View

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edited Oct 5, 2018 7:57AM in Field Service 4 comments

Summary

The Agents not able to view the activities in the beginning of the day

Content

Hello Experts,

We are currently assigning the activities to the field agent, after the activities being assigned, the Field Agent logs in to the application to view the activity.

Currently, if the Resource's working time is from 8 am to 5 pm, if the Field Agent logs in to the System at 7 am he is not able the see the activities on the given day. These activities become visible only after 8 am.

Such a scenario begs the question, By when can the Field resources see the activities assigned to them for the given day

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