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Forecasting - Link between available resources and forecasted workload

edited Oct 19, 2018 2:53PM in Field Service


How does OFSC calculate the forecasted workload figure


We are investigating the forecasting module in OFSC and how it can be implemented to support our planning processes.

It is not clear to me from the documentation what the relationship is between the available resources and the forecasted workload.  Is anyone able to share insight on how these figures are calculated, and the variables that are taken into account to produce the values?

It also appears that the add override function for forecasted workload is not able to be used as the basis of the plan that is published to quota, and that the plan can only be an offset of the OFSC calculated forecasted workload.  Has anyone used the this override functionality in this way? or is this only able to be used as a means of identifying the best percentage figure to apply to the OFSC values to align to the desired override value.

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