Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Service Optimisation - Ideas

edited Oct 25, 2018 8:32AM in Communication Channels 2 comments

Summary

Chat Service Best Practices

Content

Hi,


We are looking into our chat performance and are finding some issue affecting it. Therefore, I was wondering if anyone would be willing to share some ideas on how to tackle them (what are you doing in this case?).

To not just be a leach , here the issues and some initial ideas we are considering:

  1.Sessions with 0-1 agent messages and customer abandoning chat session without any relevant input or query

  2.Multiple chat sessions submitted by members within a short time span – many of them with little input from    the member

The effects of this are:

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!