Chat Service Optimisation - Ideas
SummaryChat Service Best Practices
We are looking into our chat performance and are finding some issue affecting it. Therefore, I was wondering if anyone would be willing to share some ideas on how to tackle them (what are you doing in this case?).
To not just be a leach , here the issues and some initial ideas we are considering:
1.Sessions with 0-1 agent messages and customer abandoning chat session without any relevant input or query
2.Multiple chat sessions submitted by members within a short time span – many of them with little input from the member
The effects of this are: