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Invoice 'Claimed' in Approval Workflow changes to unclaimed after 3 days

edited Jan 30, 2019 4:30PM in Payables, Payments & Cash Management 2 comments

Summary

When a member of an approval group claimes an invoice, it returns to an unclaimed status after 3 days. Can this be modified?

Content

We have several approval groups set up in workflow where a single member of the group 'claims' invoices to work.  If the approval is not completed in 3 days, the invoice returns to the entire approval group as unclaimed.  This is an issue for invoices that are claimed on Friday and not approved.  They return to unclaimed status on Monday. Can this timeframe be modified?  I have not been able to find documentation about where/how to modify the claim period.

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