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Why are we seeing this OSC Outlook Plug-in synchronization error?

edited Oct 30, 2018 10:22PM in Sales 2 comments

Summary

Generally occurring synchronization issue - what's the reason?

Content

Hi,

We have recently enabled Oracle SalesCloud plug-in for Outlook and multiple users who keep getting this issue when syncing Outlook with Oracle Sales Cloud.  This seems to be happening only on Contacts

"Operation: Back update

Message: Unable to synchronize the record correctly because it was updated during the synchronization process.  Run synchronization again to retrieve the most recent record changes"

Rerunning synchronization does not resolve anything.  Note; this is not a conflict, so the ResolveConflicts option is not enabled.  At first we though maybe it's because the user is not an owner of the record  (is this an issue, haven't been able to find the rules?) , but it also happens for records where they are the owner.   

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