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Missing logo in remittance advice email

edited Jan 30, 2019 4:30PM in Payables, Payments & Cash Management 1 comment

Summary

Missing logo in remittance advice email

Content

Hi,

We have developed a custom report for the Separate Remittance Advice process which was developed using the standard report template from Oracle.

As part of the template we have the company logo added which shows up correctly in the PDF but not displayed when it sent as an email.

Please note when the remittance advice is sent via email the content is part of the email body while the content looks fine, the logo shows as 'X'

Kindly please advise if there is any missing setup or any workaround to address the missing logo issue.

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