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Termination Life Events Not Detected in Eval & Reporting

edited Sep 5, 2020 12:10AM in Benefits 9 comments

Content

We are experiencing two issues recently:

1: When terminations are entered and the life event is in a detected status the life event is showing on the person however in Evaluation & Reporting it doesn't show any life events are in detected status. We have taken into consideration the session effective date.

2: Termination life events are not processing automatically with the schedule job. The following error message occurs when it tries to process (see attached). For every term, I have to go to the employees Benefit Relationship and set the status back to active, then process the term life event. Does anyone know a way around this?

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