Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Ending an activity on the next working Day — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Ending an activity on the next working Day

Received Response
17
Views
2
Comments
edited Dec 11, 2018 9:08AM in Field Service 2 comments

Summary

Field Service Agents wants to end an Overtime Activity

Content

Hello Experts,

We are currently working on a scenario that requires your valuable comments and feedback.

Business Scenario:   While performing an activity there can be a scenario in which the field agents need to create an activity via Add Activity option from Mobility Application. (It's an AD-Hoc Activity, that can be added by the Field Agent on request of the Client). The Field agents can create an Activity at 8:00 PM(Work Schedule is from 1 pm to 9 pm) and the particular activity can be performed till or after midnight.

Issue: Since the Activity can go beyond 12 am, which is practically the next day. We are currently unable to close or End that activity. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!