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Ending an activity on the next working Day

edited Dec 11, 2018 9:08AM in Field Service 2 comments

Summary

Field Service Agents wants to end an Overtime Activity

Content

Hello Experts,

We are currently working on a scenario that requires your valuable comments and feedback.

Business Scenario:   While performing an activity there can be a scenario in which the field agents need to create an activity via Add Activity option from Mobility Application. (It's an AD-Hoc Activity, that can be added by the Field Agent on request of the Client). The Field agents can create an Activity at 8:00 PM(Work Schedule is from 1 pm to 9 pm) and the particular activity can be performed till or after midnight.

Issue: Since the Activity can go beyond 12 am, which is practically the next day. We are currently unable to close or End that activity. 

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