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Send Remainder/alert notification to engineers based on custom status

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edited Dec 21, 2018 10:26AM in Field Service 1 comment

Summary

Send Remainder/alert notification to engineers when custom status is not changed in x minutes

Content

Dear Experts,

I understand that the jeopardy notifications or Remainders can be sent to Field Engineers based on OOTB message scenario launch conditions.

We have created few custom status values using custom property. Now we have a scenario where we need to send alerts/remainders to Field Engineers when the custom status transition is not happening in the expected time period.

For E.g, Send Remainder notification to engineers when status is not changed from OnSite (Custom Status) to InProgress (Custom Status) within X number of minutes. 

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