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Service Request Escalation — Cloud Customer Connect
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Service Request Escalation

Accepted answer
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edited Dec 31, 2018 12:11PM in Fusion Service 7 comments

Summary

Is there a way for the application to Escalate a Service Request if the milestone (first response) has been reached?

Content

Hello everyone,

I have a question. Is there a way for the application to Escalate a Service Request if the milestone (first response) has been reached?

Thank you

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