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Automatically update custom field of next activity in the route once current activity status set to

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edited Jan 5, 2019 7:31PM in Field Service 1 comment

Summary

Automatically update custom field of next activity in the route once current activity status set to be completed

Content

Hi Experts, We have a requirement to update custom field status of the next activity in the tech route to 'dispatched' once the current activity set to be completed. We have tried to use 'activity is completed' launch condition message scenario and inner steps but don't see an option to identify the next activity in the resource route. Could you please help us with your comments to achieve the customer requirement. Any help would be appreciated. Best Regards, Kaviarasu

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