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CDM - Contact Point

edited Jan 9, 2019 5:03AM in Sales 1 comment

Summary

Contact Point Extensibility

Content

Hi,

Does Oracle plan to make contact points extensible in future releases?

We plan to link contact point (phone, email) on child objects of Account or Contact object. One way I can think of is to create DCL on the child object then pick data from contact point object. This is not possible until Oracle enables contact point in Application Composer. Anyone knows if this is planned in future releases?

Another way is to use Descriptive Flexfield seeded in HZ_CONTACT_POINTS and populate the child object data onto DFF. I can see DFF is supported in TCA SOAP API but not in Desktop or Simplified UI. Do we know if Oracle plans to make DFF available for phone/email contact point entries on Desktop or SUI?

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