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Creating an external customer portal and linking the portal with the engagement cloud

edited Jan 10, 2019 9:06AM in Digital Customer Service 12 comments

Summary

Can we create a customer portal website instead of the digital customer service and linking the website with the engagement cloud?

Content

Hello everyone,

I have a question. Can we create a customer portal website instead of the digital customer service and linking the website with the engagement cloud? If the customer already has a website and wishes to integrate the website with Oracle Engagement Cloud, is there a way to perform such action so that the website can include the functionalities of the Digital Customer Service such as chat, co-browsing and creating a service request?

Thank you

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