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Collections Dashboard - Anyone else have issues displaying the data?

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edited Feb 6, 2019 9:52PM in Receivables & Collections 10 comments

Summary

Collections Dashboard is not displaying data

Content

Hi Gurus!
We are facing an issue at two clients and our own internal environment also does not work for this issue. Basically, our setups are valid, the Collections ESS jobs are run but the Collection dashboard NEVER displays any data. If we search by customer or any other component, we can easily track down the Delinquent customers and issue dunning letters. This is frustrating for the Collections Manager because they cannot reassign and have a holistic view of what is actually going on in the Collections Department.

Anyone else facing this issue? We are on R13 18C for all our environments.

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