Courses not completing

Summary

Vendor courses not completing

Content

Does anyone else use courses from JJ Keller? We have been using some of their courses on driver training for a little while now and really have not had a ton of issues till today. We are having multiple users that have completed a course, gotten to the exit screen, exited and the completion is not passing over to Learn no matter how many times it is refreshed. JJ Keller told me to add a mastery score to the IMSManifest file which I did but to no avail. I am at a loss. The courses are scorm courses but are still basically