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Is it possible to allow managers to start activities? — Cloud Customer Connect
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Is it possible to allow managers to start activities?

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edited Jan 30, 2019 4:46PM in Field Service 1 comment

Summary

Allow managers to start activities

Content

We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resource type of "Network Field Engineer" and are a Bucket. The managers above them are a bucket also and have no resource type associated with them.

We want to introduce a new activity that the managers will have to complete in addition to the Techs. For the Techs, the existing logic works correctly. What I am asking the community is, is there a way to allow a manager to complete an activity, i.e. allow them to Start an activity in their bucket? They don't have a route to start like the Techs do. I just want the ability for them to click on the activity and be able to show them the Start button, so that they can start and then complete the activity. Is this

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