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B2B and B2C contact — Cloud Customer Connect
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B2B and B2C contact

Received Response
edited Jan 31, 2019 1:26PM in B2B Service 1 comment


How to handle a contact serving both purposes in OEC?


Same contact as B2B contact and B2C customer

I have come across a scenario where, a contact can be a B2C customer  as well as B2B Account's contact.   I would like to know how can this be handled.

What I understand?

Fusion Data model allows multiple usage assignment for a party.  I confirmed this by creating a contact of type 'Customer' and queried the HZ_PARTY_USG_ASSIGNMENTS table it has two record automatically  one with usage code Sales_Account and other with Contact.  This means for the same party record there are two usages. 

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