You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HR Help Desk Inbound Emails

edited Feb 1, 2019 11:26AM in Fusion Service 20 comments

Summary

Inbound emails not getting assigned to correct queue

Content

Hi,

I posted this in the HR Forum, but didn't get any response as I don't think there are many Help Desk users...

We've been experimenting with the HR Help Desk functions in 18C, and testing a SR creation using inbound email as per the documentation here:

https://docs.oracle.com/en/cloud/saas/sales/18c/faiec/setting-up-communication-channels.html#FAIEC2296834

When sending an email to our 'intservice' address, for some reason it's adding the SR to the CRM queue, instead of the HCM queue (attached a screenshot from BI showing where the SR's are assigned to)

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!