HR Help Desk Inbound Emails
SummaryInbound emails not getting assigned to correct queue
I posted this in the HR Forum, but didn't get any response as I don't think there are many Help Desk users...
We've been experimenting with the HR Help Desk functions in 18C, and testing a SR creation using inbound email as per the documentation here:
When sending an email to our 'intservice' address, for some reason it's adding the SR to the CRM queue, instead of the HCM queue (attached a screenshot from BI showing where the SR's are assigned to)