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HR Help Desk Inbound Emails

Accepted answer
edited Feb 1, 2019 11:26AM in Fusion Service 20 comments


Inbound emails not getting assigned to correct queue



I posted this in the HR Forum, but didn't get any response as I don't think there are many Help Desk users...

We've been experimenting with the HR Help Desk functions in 18C, and testing a SR creation using inbound email as per the documentation here:

When sending an email to our 'intservice' address, for some reason it's adding the SR to the CRM queue, instead of the HCM queue (attached a screenshot from BI showing where the SR's are assigned to)

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