What's new in Customer Journeys?

Connect and learn more! ×
Benefit Rates Question — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Benefit Rates Question

Received Response
95
Views
6
Comments
edited Sep 5, 2020 12:10AM in Benefits 6 comments

Summary

December 2018 new hires getting 2018 rates even though coverage starts in February.

Content

We uploaded new rates effective 1/1/2019 for our medical plan. We had new hires get a New Hire life event effective dated in December 2018. Per our enrollment rules, their coverage starts 2/1/19. However, the system is giving new hires the 2018 rates. Any ideas on how to get around this?

Thank you!

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!