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team info saving to custom property and sending to ICS — Cloud Customer Connect
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team info saving to custom property and sending to ICS

Question
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edited Feb 9, 2019 4:29AM in Field Service

Summary

team info manipulation

Content

We can get the team info by following way on an event:

 <team>
   <BLOCK type="team-members">
    <team-member
     resource_external_id ="{resource_external_id}"
     resource_name = "{resource_name}"
     teamwork_start = "{activity_start_time:+{activity_start_time}}{activity_start_time:-{activity_service_window_start}}"
     teamwork_end  = "{activity_end_time:+{activity_end_time}}{activity_end_time:-{activity_service_window_end}}"
     teamwork_activity_number = "{activity_number}"
     teamwork_activity_worktype = "{activity_worktype}"
     teamwork_activity_duration = "{activity_duration}"
     teamwork_activity_time_slot = "{activity_time_slot}"
    />
   </BLOCK>
  </team>
  • Can we send this info to ICS?
  • from above block can we get any other custom/OOTB property of the team resource like first name ?
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