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My Services Users vs Service Console Users in CRM Instance — Cloud Customer Connect
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My Services Users vs Service Console Users in CRM Instance

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edited Feb 13, 2019 10:24AM in B2B Service 2 comments

Summary

Difference between My Service Users and Service Console Users

Content

Hi Experts,

I have two questions on this topic

1) What is the difference between user provisioning from "Oracle Cloud My Services --> Users screen" vs "Service Instance (CRM) --> Navigator --> Service Console --> Users" ?

2) What is the difference between user provisioning from "Navigator --> Setup and Maintenance --> Users and Security --> Manage Users task" vs "Navigator --> Service Console --> Users" ? I see different set of mandatory fields (like Legal Employer, Business Unit) to create new users in these screens.

Thanks in anticipation

Thanks

Satish B

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