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Error while trying to access the Chat REST API — Cloud Customer Connect
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Error while trying to access the Chat REST API

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edited Feb 13, 2019 4:44PM in Communication Channels 4 comments

Summary

OSC-CREST-00006 while trying to access establishSessions

Content

Hello,

I am trying to create a Chat REST Client based on the documentation .However, I am getting a 400 Bad Request Error.

Here is my request {slightly modified from the example}

POST /services/rest/crossChannelServices/latest/establishSessions HTTP/1.1

{
 "sessionInformation": {
 "emailAddress" : "[email protected]",
 "firstName": "John",
 "lastName": "Smith",
 "question": "Blah",
 "auxiliaryData": { "BROWSER" : "Firefox" }
 }
}

Here is the response :-

{
    "type": "https://<sitename>.custhelp.com/services/rest/crossChannelServices/exceptions/OSC-CREST-00006",
    "title": "An attempt to write a resource failed",
    "status": 400,
    "detail": "A problem setting a property was encountered: not an object; EstablishSession.SessionInformation",
    "instance": "https://<sitename>.custhelp.com/services/rest/crossChannelServices/latest/establishSessions"

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