Unexpected behavior when sending email notifications
SummaryUnexpected behavior when it comes to email notifications
For some reason, I have trouble explaining the behavior I am getting from the Oracle Engagement Cloud when it comes to email notifications. Yesterday all emails regarding the below were sent without delay:
1- Email acknowledgment when the service request is created = sent to the customer
2- Email notification when the service request is assigned to an agent = sent to the person selected in Assigned To field.
3- Email notification when the milestone warning flag is checked = sent to the supervisor.
No new changes were done on the system, today the first email is received, I keep receiving the second email more than once and the third email, out of 10 service requests I created, I received only once. Yesterday the three emails were working like a charm. Is there a way to view the reason for this weird behavior?