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Change Status Field when the service request has been assigned

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edited Feb 25, 2019 11:27AM in Fusion Service 3 comments

Summary

What script should be used that changes the service request status to In Progress when the SR has been assigned to someone?

Content

Hello experts,

What script should be used that changes the service request status to In Progress when the SR has been assigned to someone?

I tried both options when the record is created and updated with the below script but it's not working:

 

if (isAttributeChanged('AssigneeResourceId') && StatusCd == 'ORA_SVC_NEW')
  setAttribute ('StatusCd','ORA_SVC_INPROGRESS')

Thank you,

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