How can I get notifications on Facebook when I answer an incident?

Summary

I do not see notifications on Facebook when answering an incident

Content

When I generate an incident from Facebook it is created correctly and I can see everything in the Agent's portal. At the time of answering, I can not see a notification on Facebook that tells me that I was answered, but I can see the answer if I am constantly monitoring the incident's history.

Can this be done? What facebook notify me when my incident was updated / answered?

I know that by email if a notification arrives, but my client needs this requirement.

regards

Version

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