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Considering Travel times using Capacity

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edited Feb 28, 2019 9:23PM in Field Service 5 comments

Summary

How to consider the location of activities already booked using capacity

Content

Hi all,

For those community members using the Capacity module in OFSC, im wondering if you can assist...

My organisation is currently exploring the use of Capacity in order to book customer facing appointments. We have opted for Availability based booking which will return to our external booking system availability based on Quota and Capacity.

Based on my understanding of availability based capacity, i know that it will consider what resource's time has already been consumed by previously booked activities, which are either routed or remain in the parent bucket.

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