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Incorrect Retro Trigger

Received Response
edited Sep 5, 2020 12:33AM in Payroll and Global Payroll Interface (GPI) 8 comments


How to remove incorrect retro event triggered which is resulting incorrect calculation


Hi Everyone,

We might have noticed that on live payroll that we are in a situation where incorrect retro are triggered and giving incorrect retro calculaion. I understand that we should raise the SR# to oracle to get the root cause. However, it's not always identifiable if a system glitch or issue. What is the best way to cancel the retro even. As per my understanding, we can defer the retro event but it can only be done at person level. we can't defer it specific event level.


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