Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Incorrect Retro Trigger — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incorrect Retro Trigger

Received Response
67
Views
6
Comments
edited Sep 5, 2020 12:33AM in Payroll and Global Payroll Interface (GPI) 6 comments

Summary

How to remove incorrect retro event triggered which is resulting incorrect calculation

Content

Hi Everyone,

We might have noticed that on live payroll that we are in a situation where incorrect retro are triggered and giving incorrect retro calculaion. I understand that we should raise the SR# to oracle to get the root cause. However, it's not always identifiable if a system glitch or issue. What is the best way to cancel the retro even. As per my understanding, we can defer the retro event but it can only be done at person level. we can't defer it specific event level.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!